All of our receptionists are based in the United States. Every member of our team are experienced in customer support, dispatching, and handling difficult requests from customers.
Yes, we can collect payment information (credit cards) from your callers and store them in a secure spreadsheet that you can access online in real time. We can also charge credit cards using your merchant provider.
Any account can be canceled within 7 days’ notice via mail or telephone. You can email your cancellation/refund request to nelson.algarin@telefocus.net. Refunds are processed within 3-5 business days and will be prorated.